Full job description
Customer Care Representative
Imani Aesthetic & Laser Clinic
Customer Service & Support
Abuja Full Time
Healthcare NGN Less than 75,000
Job Summary
A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.
Minimum Qualification: Diploma
Experience Level: Entry level
Experience Length: 2 years
Job Description/Requirements
Responsibilities:
Lead generation
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Manage and handles inbound and outbound phone calls.
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers.
Location: Abuja
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