Job Title: Duty Manager
Location: Ogun State
Employment Type: Full-time
Responsibilities
Oversee all aspects of hotel operations, ensuring smooth and efficient day-to-day management.
Supervise and lead a team of staff, including front desk personnel, housekeeping, and maintenance teams.
Maintain high standards of service and guest satisfaction by continuously monitoring operations and addressing any issues promptly.
Handle guest inquiries, concerns, and complaints with professionalism and resolve them to the guests' satisfaction.
Collaborate with department heads to develop and implement effective strategies to maximize revenue and occupancy.
Conduct regular inspections of guest rooms, public areas, and back-of-house facilities to ensure cleanliness, safety, and adherence to brand standards.
Manage and optimize hotel inventory, including room allocation, rates, and availability, in coordination with the reservations team.
Train and develop staff, ensuring they are well-equipped with the necessary skills and knowledge to deliver exceptional service.
Qualifications and Skills
Candidates should possess a Diploma / Degree in Hospitality Management or a related field with 3 - 5 years of relevant work experience.
Candidate must have a driving skill.
Previous experience in a managerial role within the hospitality industry, preferably in a hotel setting.
Excellent leadership and team management abilities.
Strong interpersonal and communication skills, with the ability to build positive relationships with guests, staff, and stakeholders.
Proven problem-solving and decision-making skills.
Solid understanding of hotel operations, including front office, housekeeping, maintenance, and F&B.
Exceptional organizational and multitasking abilities.
Proficiency in hotel management software and computer systems.
Flexibility to work shifts, including evenings, weekends, and holidays.
Application Closing Date
31st October, 2023.
Method of Application
Interested and qualified candidate should send their CV to: recruitment.wosamarena@gmail.com using the Job Title as the subject of the email.
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