I.T Help Desk & Desktop Support officer

 Mactay Consulting is currently recruiting to fill the job role below for her client in the Financial Sector

Job Title: I.T Help Desk & Desktop Support

Job Location: Marina, Okokomako, Iganmu, Benin, Iseyin & Warri

Client: Leading Commercial Bank

Salary: N85,000net

Benefits: Leave allowance, 13th months, Pension, HMO & Quarterly Dressing Allowance (N15,000).

 Objective:

Provide adequate first level support to users of computers, peripherals, ATMs, networks, and office automation systems.

Responsibilities:

Perform daily service desk operations such as logging and capturing of user’s requests and providing first level incident and problem solving support

Escalate issues for resolution at appropriate levels

Monitor and track incidents reported to the service desk to the point of resolution

Provide first level technical support for users across applications and systems; understand user problems / questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second level support team

Ensure IT service desk policies and procedures are enforced and adhered to

Assist with management of the Incident / problem database

Continuously monitor and report service levels to ensure responsiveness of IT to business

Requirements:

B.Sc (Minimum of Second Class Lower) / HND (Minimum of Upper Credit) in Computer Science or any related IT degree.

1 - 5 years of work experience in a similar role.

Must have completed NYSC

Complete the Form in the link below to apply:

CLICK HERE to open application portal.

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