Front Desk officer

 St. Luke’s Hospital is a privately owned hospital located in Asaba, Delta State, with modern equipment providing clinical management, diagnosis, and healthcare solutions via the latest technology in delivering healthcare to our patients within Nigeria and beyond.

We are recruiting to fill the position below:

A front desk officer

Location: Asaba, Delta

Employment Type: Full-time

Responsibilities:

Welcoming patients and visitors and managing telephone calls

Managing appointments: scheduling appointments and keeping those appointments on time

Assisting patients with completing necessary forms and documentation

Managing the reception ensuring the waiting and reception areas are kept neat, clean, and calm; reporting on any damage

Comforting distressed patients: this may range from simply fixing any appointment issues that may arise to responding to distressed patients with compassion.

Ensure that the patient’s right to confidentiality is maintained at all times.

Ensure that every person who visits the hospital, be it a patient or a visitor, leaves as a satisfied customer.

Acting as a liaison with patients and providers in a compassionate and kind manner.

Direct visitors to the appropriate person and office.

Perform other clerical and administrative assistant duties as may be directed.

Qualifications and Requirements

Minimum academic qualification of a National Diploma in a Communication-related discipline.

Minimum of 2 years of proven work experience as a receptionist, front desk officer, customer service officer or similar role

Proficiency in the Microsoft Office application tools

Hands-on experience with office equipment

Professional attitude and appearance

Candidate demeanor must exude decorum

Must Possess very good written and verbal communication skills

Ability to be resourceful and proactive when issues arise

Excellent organizational skills

Multitasking and time-management skills, with the ability to prioritize tasks

Customer service attitude.

Application Closing Date

30th June, 2023.

How to Apply

Interested and qualified candidates should send their CV and Application Letter to: hrmshospital@gmail.com using the Job Title as the subject of the email.

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