Customer service

 

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 Job Information

• IndustryCustomer Service
• Work Experience1-3 years
• CityLagos
• State/ProvinceLagos State
• CountryNigeria
• Zip/Postal Code10000001

Job Description

Location: Nationwide, Nigeria

Role: Client Services Operators

As a Client Services Administrator, you will be the first point of contact for our valued clients, providing exceptional customer service and support. This is an excellent opportunity to contribute to our company's mission of delivering outstanding service experiences and building long-lasting client relationships.

• Handle incoming calls from clients, providing assistance, answering inquiries, and resolving issues in a professional and timely manner.
  
• Act as a knowledgeable resource on our products or services, effectively communicating features, benefits, and usage guidelines to clients.
  
• Accurately document client interactions, inquiries, and resolutions in the CRM system.
  
• Proactively follow up with clients to ensure their needs are met and maintain ongoing engagement.
  
• Collaborate closely with internal teams to address client concerns, resolve escalated issues, and provide seamless customer experiences.
  
• Identify opportunities for upselling or cross-selling additional products or services to enhance client satisfaction and revenue growth.
  
• Stay updated on product knowledge, industry trends, and company updates to provide accurate and up-to-date information to clients.
  
• Strive to meet and exceed individual and team performance metrics, such as call quality, customer satisfaction, and response time.
  

Requirements

• Previous experience in a customer service or call centre role is preferred, but not mandatory.
  
• Excellent verbal and written communication skills in English, with a professional and courteous phone manner.
  
• Strong problem-solving and conflict resolution abilities, with a focus on client satisfaction.
  
• Ability to handle a high volume of calls while maintaining attention to detail and accuracy.
  
• Proficient computer skills, including experience with CRM systems and call centre software.
  
• Strong multitasking and organisational skills, with the ability to prioritise and manage time effectively.
  
• Empathy and patience when dealing with client concerns or complaints.
  
• Ability to work in a fast-paced and dynamic environment, adapting to changing priorities and client needs.
  
• Flexibility to work in rotating shifts, including evenings, weekends, and public holidays.
  

Benefits

Join our dynamic team and be part of a company that values talent, growth, and success. We offer a competitive remuneration package, career development opportunities, and a supportive work environment. Take the next step in your career and apply now!

Remuneration: we provide a very competitive and attractive remuneration for the successful applicants with a bi-annual salary review.

Please submit your updated resume and a cover letter highlighting your relevant experience and achievements. We look forward to reviewing your application.

Successful candidate will be shortlisted and contacted within 1 week.

APPLY HERE if interested. 

CLICK HERE For more job updates.